Privacy Policy

Tree Services Noosa (“we”, “our”, “us”) is operated by *Flemcorp Enterprises (ABN 92 968 751 296)*.

We are committed to protecting your privacy and handling your personal information in accordance with the *Privacy Act 1988 (Cth)* and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or submit an enquiry.

Who We Are

Tree Services Noosa is an Australian lead generation and referral website.

We do not employ or directly provide tiling services. Instead, we connect consumers seeking tiling services with independent third-party tiling contractors and service providers operating within their local area.

Information We Collect

Depending on how you use our website, we may collect information including:

* Your name
* Email address
* Phone number
* Property address or suburb
* Details about your tiling project
* Photos or documents you choose to upload
* Preferred contact times
* IP address
* Browser type
* Device information
* Website usage data
* Cookies and analytics information

You are not required to provide personal information, however if you choose not to do so we may be unable to assist with your enquiry.

How We Collect Information

We may collect personal information when you:

* Complete an enquiry form
* Request a quote
* Contact us by phone or email
* Subscribe to updates
* Participate in promotions or surveys
* Interact with our website
* Use live chat (where available)

We may also automatically collect technical information using cookies and analytics tools.

Why We Collect Your Information

We collect information to:

• Respond to your enquiry
• Match you with suitable independent tiling contractors
• Provide requested quotations
• Improve our website
• Analyse website performance
• Detect fraud or misuse
• Maintain website security
•  Comply with legal obligations
•  Communicate with you regarding your enquiry

Sharing Your Information

Because we operate as a lead generation platform, your enquiry may be shared with one or more independent contractors or service providers who may contact you regarding your requested services.

Information may also be shared with:

• Technology providers
• Website hosting providers
•  CRM providers
• Marketing platforms
• Analytics providers
• Payment providers (where applicable)
•  Professional advisers
• Government authorities where required by law

We do not sell your personal information to unrelated third parties.

Independent Contractors

Contractors who receive your enquiry are independent businesses.

They maintain their own privacy policies and business practices.

Once your enquiry has been shared with a contractor, that contractor becomes responsible for the personal information they collect directly from you.

We encourage you to review the contractor’s own privacy policy before engaging their services.

Cookies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

* Remember your preferences
* Measure website performance
* Improve website functionality
* Analyse visitor behaviour
* Deliver relevant advertising

You can disable cookies within your browser settings, although some website features may no longer function correctly.

Analytics

We may use analytics services including:

• Google Analytics
• Google Tag Manager
• Google Ads Conversion

Tracking

• Microsoft Clarity
• Meta Pixel
•  Other website performance and advertising tools

These services may collect information about how visitors interact with our website.

Marketing Communications

If you provide your contact details, we may contact you regarding your enquiry or send information about relevant services.

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Data Security

We take reasonable steps to protect your personal information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure
• Alteration
• Destruction

While we implement appropriate security measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
•  Enforce our agreements
• Improve our services

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Overseas Disclosure

Some of our technology providers or service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that your personal information receives appropriate protection consistent with Australian privacy laws.

Access and Correction

You may request access to the personal information we hold about you.

If any information is inaccurate, incomplete or out of date, you may request that we correct it.

Requests should be submitted using the contact details below.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of external websites.

We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website is intended for individuals aged 18 years and over.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any revised version will be published on this page together with the updated effective date.

Continued use of our website constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or wish to request access to your personal information, please contact:

*Tree Services Noosa*
Operated by Flemcorp Enterprises
ABN: 92 968 751 296

Website: https://tilerstweedheads.com/

By using this website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal information as described above.